Circuit Failure

​1​. Applicable products

  • Series 1520 Thrust Stand
  • Series 1580 Thrust Stand and Dynamometer
  • Series 1585 Thrust Stand and Dynamometer

2​. What describes your problem?

Please find within the following table what describes your problem. Once selected, mark down the troubleshooting points to follow.

Scope table


3.
 Problem specific troubleshooting

3.1​ I found a broken connector on the PCB

  • Please take a picture of the broken connector on the PCB and send it with a copy of the original product invoice to support@rcbenchmark.com

3.2​ I found a burnt component on the circuit

  • A burnt component is mainly caused by the overcurrent on the circuit
  • If you find this issue on your circuit, please contact us with a copy of the original product invoice to support@rcbenchmark.com. The overcurrent is not covered under warranty. You can also purchase a replacement circuit at our online store, www.rcbenchmark.com.

4​. Problems persist?

We support all issues related to the measurement tools itself, and we can provide limited support regarding your test setup and power-train selection. If you need extended support for your specific tests, manufacturing facility or UAV, contact us at sales@rcbenchmark.com. We offer extended support contracts including phone and video conferences at affordable rates.

To obtain a solution to your problem faster, please indicate which troubleshooting steps you have already done. Also, include the debug log from the software. If relevant, please also include a screenshot or pictures of the issue.

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