Terms of Service

General

Tyto Robotics Inc. (known as RCbenchmark.com) operates according to the conditions described in this section. If you visit and shop on RCbenchmark.com, you accept these conditions. Please take the time to consider them. Tyto Robotics Inc. reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use our services in any way.

All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and does not guarantee suitability for any precise objectives. Although Tyto Robotics Inc. does everything possible to provide the best information possible, it can not guarantee that this information is just and precise and assumes no responsibility for omissions or errors. Furthermore, Tyto Robotics Inc. assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material.

Tyto Robotics Inc. products are of good quality and reliable. On the other hand, Tyto Robotics Inc. warns against their use in an application, in a medical tool or system, in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal.

The primary responsibility for the use or operation of our products in the presence of human beings falls on the user. Spinning propellers are very dangerous and should be enclosed in a properly designed safety cage.

Stay safe! You must understand all the risks related to the equipment you are operating. Make sure to follow all instructions provided in the user manuals of the products you are using.

Warranty

One Year Limited Warranty: Tyto Robotics Inc. warrants its products against defects in material and craft. Under typical use and service, every hardware portion of the products should be free from physical defects in material and assembly during the warranty period of one year, or the hardware will be repaired or replaced as determined solely by Tyto Robotics Inc. We provide a limited warranty for products only to the person or entity that originally purchased the product from Tyto Robotics Inc. or its authorized distributor or retailer. If a product does not operate as warranted above during the applicable warranty period, Tyto Robotics Inc. shall, at its option and expense, repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. We believe it is fair to ask the customer to pay for the return shipping to us, while we cover the shipment back to you.

Warranty does not apply, if
-The warranty period is expired,
-The warranty label is broken or removed,
-The serial number label is missing or unrecognizable,
-Broken calibration seal,
-The product has been modified or repaired by any unauthorized service center or personnel,
-The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
-The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)

If warranty coverage is not available, Tyto Robotics Inc. may offer repair services under the customer’s payment.

Shipping

If you want to know the shipping cost and time to your location, add the desired items to your cart. Our calculator requires you to specify your full shipping address.

We ship from Canada. For international orders, you may have duties, taxes and/or customs fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. Upon receipt, we will refund your product minus shipping fees for both ways. For more information, we strongly advise you to check with the customs department in your country about its import policies. We do not declare lower package values on the customs forms.

We usually ship orders in one or two business days. In rare cases, some order cannot ship within two business days. If that is the case, you will be notified by email with the most up to date information. We close during statutory holidays in QC, Canada: https://www.statutoryholidays.com.

Other information:
-You will receive a tracking number by email after your order ships.
-Shipping time estimates are in business days.
-The shipping prices you see are obtained in real-time from the carrier APIs and are calculated based on destination, package size, and weight.
-You can use your shipping account with your preferred carrier. Please contact us with your carrier information before ordering.

Pricing

Due to the international nature of our business, all prices indicated are in United States dollar ($USD). The prices indicated do not include taxes (if applicable) or shipping fees. We reserve the right to change our prices, without notice, in function of supplier price changes, exchange rates, inflation, and other factors. For your convenience, we provide a currency calculator, but you will be charged in $USD during checkout.

To our Canadian customers, we will be more than happy to provide a quote in $CAD for simpler payment options. Contact us before placing an order.

Taxes

All items shipped to destinations in Canada are subject to Canadian Goods and Services Tax (“GST”) at 5%. Also, the following might apply, depending on the item and the destination of the shipment:

New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island: HST at 15% (including GST portion)
Ontario: HST at 13% (including GST portion)
Quebec: TVQ at 9.975% (excluding GST portion)

Tyto Robotics Inc.’s GST/HST registration number is 839966595, and TVQ registration number is 1223365031.

These taxes do not apply for orders outside of Canada, but you may have duties, taxes and/or customs fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. For more information, we strongly advise you to check with the customs department in your country about its import policies.

Discounts

Our products are precision instruments, designed, manufactured, and tested by hand in Canada with great care. We invest heavily in R&D to help the drone industry grow and develop new products. We take pride in our offerings, and we strive to keep our prices fair to everyone. Consequently, we do not provide product discounts.

If ordering 4 or more of the same item, we may be able to provide a small volume discount. Please contact us.

Ordering

You can directly order online using our e-commerce solution. If ordering online, we support PayPal and credit card payment methods.

We also accept valid Purchase Orders (PO) from academic institutions and businesses under certain conditions. Contact us for more details.

Occasionally we receive a PO for which we do not have sufficient stock. In this case, we will offer the option to wait or cancel the order.

Cancellations

You can cancel items or orders that haven’t yet shipped by contacting us via email or phone using the details provided in the contact page. We will do our best to accommodate your request, but keep in mind orders already picked up by carriers cannot be cancelled. See the refunds section for more details.

Repairs

You may send us your product for repair or re-calibration. We charge USD 140/hour for repairs. Please contact us with details about your requirements and we will provide you with a quote for the return shipping, parts, and estimated labour time.

We generally do not provide custom design services.

Refunds

If you are not satisfied with a product you bought at RCbenchmark for whatever reason, it is possible to return it for a refund within 10 days of receipt or within 30 days for a refund via store credit.

You must first contact us to obtain an RMA number. The product must be returned in its original packaging in perfect condition and with the RMA number printed outside the box. You must cover the cost of the return shipping.

If the items are not in the original condition a restocking fee will be issued based on the item condition.

Privacy and Security

Tyto Robotics Inc. takes the security of our e-commerce Web site very seriously. We keep our software up-to-date. All payments made on our site by credit card are processed via proven payment gateways provided by Shopify, PayPal or Stripe. We never see or store any credit card information as it is handled directly by the payment gateway. Please refer to their respective privacy policies for more details.

Email Address:
When you place an order at RCbenchmark.com, your email address is collected to send you a copy of your invoice and a tracking number during delivery of your purchase. This email address kept in our database to serve you better. We will never sell or publish your email address to a third party.

Cookies:
The majority of our pages use ‘cookies’ providing us vital information on navigation, purchase statistics, entry and exit pages on our website, origins of user traffic, and other metrics. This information allows us to optimize our activities to better serve you. You can disable cookies in your browser, but without them, you will not be able to use our online shopping cart. No personal information is stored within these cookies.

Tracking:
Our e-commerce solution uses statistics tracking methods based on Google Analytics.